Contact
Talk to a Human at Home Decor AI
Send questions about designs, plans, or team accounts and a person will read every message.
Support
Stuck on a design, an upload, or your account? This is the fastest lane, and where most questions belong.
support@homedecor.ioReplies within one business day
Sales and teams
Setting up a brokerage, agency, or team workspace on the Studio plan? Talk to us about seats and volume.
sales@homedecor.ioReplies within one business day
Press and partnerships
Writing about AI design, or building something that should work with Home Decor AI? We read everything.
press@homedecor.ioReplies within two business days
Message
Send us a message
Prefer a form? Fill this in and it lands in the same inbox. For design questions, mentioning the room type and style you were generating helps us answer in one reply instead of three.
For anything about an existing account, use the email address you signed up with so we can find you quickly.
Frequently asked questions
How fast will I hear back?
Support and sales messages get a reply within one business day, usually much faster. Press and partnership messages within two. If it is urgent and account-related, include your account email so we can look before we reply.
I have a billing question. What should I include?
The email on your account and roughly when the charge happened. You never need to send card numbers; we can see the last four digits on our side.
Can I get a refund?
If something went wrong, write to support within 14 days of the charge and we will make it right. We would rather refund a month than keep an unhappy subscriber.
Do you offer demos for teams?
Yes. Write to sales with your team size and what you stage or design each month, and we will set up a short walkthrough on a real listing or project of yours.
I found a bug. Where do I report it?
Support, with the room photo you used and what you expected to happen if you can. Bug reports with screenshots skip to the front of the queue.